The information we collect
We collect information about you from different places which include:
- Directly from you
- From a third party acting on your behalf e.g. a third party company from whom you have purchased products or services
- From other companies who are part of the AMES group
- From publicly available sources
- When we generate it ourselves
- From other organisations
We will only collect your information in line with relevant regulations and law and this may relate to any of our products or services. You are responsible for making sure you provide us with accurate and up to date information.
How we will use your information
We will use your information to provide products and services you have requested from us and other purpose such as:
- To carry out your instructions for delivery of products
- To improve our products and services
- To keep you up to date with our products and services
We will only use the information provided by you where we are allowed to by law e.g. carrying out an agreement we have with you, because we have a legitimate business interest or where you agree to it. We may use automated systems to help us make credit decisions where you have applied for a trade account with us.
Who we can share your information with
We may share your information with other companies we work in partnership with and other AMES group members. We may also share your information with others outside of the La Hacienda group e.g. transport carriers and parcel delivery companies to carry out the agreement we have with you.
How long we will keep your information
We will keep your information for as long as you have a relationship with us or until our legal obligations to government bodies have been fulfilled.
Transferring your information overseas
We may share your data with third parties or for other reasons to comply with a legal obligation upon us. We have a data processing agreement in place with such third parties to ensure data is not compromised. Third parties must implement appropriate technical and organisational measures to ensure the security of your data. We may share your data with bodies outside of the European Economic Area who are part of the AMES group of companies. These countries are Australia, New Zealand & USA and the reason for sharing with these countries is for business management and compliance purposes. We have put appropriate safeguards and measures in place to ensure that your data is transferred securely and that the bodies who receive the data that we have transferred process it in a way required by EU and UK data protection laws.
Protecting your data
We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented appropriate processes to guard against such.
You have several rights relating to your personal information e.g. a right to get access to your personal information or request us to correct or update incorrect information. For more information about your rights please contact us at the address below. If you wish to raise a complaint about on how we have handled your personal information, you can contact our Data Compliance Officer at firstname.lastname@example.org
We hope that we can address any concerns you may have, but you can always contact the Information Commissioner’s Office (ICO). For more information, visit www.ico.org.uk
Unless you have told us not to, we will send you information relating to products and services that we think will be of interest to you. If you change your mind and no longer want to receive these communications you can tell us at any time by contacting our marketing department. We will not share your information with third parties for their own marketing purposes without your consent.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Who to contact
If you have any questions about how we are handling your personal information please contact us by writing to: Data Compliance Officer, La Hacienda Ltd, Hangar 27, Site C, Aston Down Airfield, Stroud, GL6 8HR or email: email@example.com