Contacting La Hacienda

Our contact page includes an e-mail form that is delivered straight to La Hacienda staff at head office. Alternatively, please contact Customer Services on 03451 306192.


All contents and information on this site including without limitation text, graphics and images, is the property of La Hacienda Ltd or the property of their respective owners and is protected by United Kingdom copyright laws. Permission must be sought from La Hacienda before using any text, graphics or images from this website.

Postage and Delivery

All delivery services are to UK Mainland only. Please allow 7 days for delivery. During busy times, or bank holidays, deliveries may be affected. For information and enquiries on all online orders please contact Customer Services.


We’d like you to be happy with everything you purchase from La Hacienda. Should you change your mind about your purchase, please return the product with your proof of purchase, within 30 days from the day you receive the goods (the cancellation period) and we’ll happily offer a refund.

As long as you’re returning all of your order, we’ll refund your delivery charge in full. If you’re only returning some of your products, the delivery charge will remain.

La Hacienda is not liable for any returned items lost in transit. If you have received an incorrect item that differs from your receipt, please contact Customer Services. Any refunds will be made to the card that was used for payment.

If you think there is a fault with your item please contact Customer Services as soon as you recognise the fault with as much information as you can about the product. A replacement or solution will be provided. Your statutory rights are not affected.


When a product is purchased; please follow the enclosed instructions very carefully before assembling and using the product for the first time. If you experience any difficulties assembling or operating the product, please contact Customer Services if purchased directly from our online shop. If purchased from one of our trusted retailers please contact them directly to discuss the best solution.

For immediate online answers visit the Handy Guides page where you will find useful hints and tips and support to common queries. All La Hacienda products have a 1 year warranty.  The warranty does not cover damage due to general wear and tear, or general misuse. This does not affect your statutory rights.


All trademarks that appear on this site are the property of their respective owners.

Unlawful or Prohibitive Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under these terms and conditions. You shall not use this site in any manner, which may harm La Hacienda or other parties, or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Website Terms of Use

All the information on this website is intended for guidance only and all products weights and sizes quoted are approximate and are regularly updated. Products, prices and specifications are subject to change without notice. La Hacienda owns the copyright in all materials on this site.

Registration Numbers

Company Registration No. 4290723

VAT Registration No. GB535590728